Privacy Policy

1. Introduction

Bespoke Travel Company (“we,” “our,” or “us”) is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your data through our website [bespoketravelcompany.in], and in connection with our domestic and international travel services.

2. Information We Collect

Personal Data You Provide

Contact details: name, email, phone number, postal address
Booking info: travel dates, destinations (domestic and international), passenger details, passport/visa data
Payment information: credit card or bank details (processed via PCI-compliant gateways)
Preferences and special requests: dietary requirements, mobility needs, interests

Automatically Collected Data

Technical data: IP address, browser type, device, pages visited, cookies/data usage

Information from Third Parties

When bookings or references are made through travel partners
Analytics providers (e.g., Google Analytics) and marketing platforms

3. How We Use Your Information

Process and manage domestic and international travel bookings and payments
Provide customer service and travel assistance
Communicate updates, confirmations, itineraries
Send marketing communications (with your consent), promotions, and newsletters
Analyze website usage to improve our services and tailor recommendations
Prevent fraud and comply with legal obligations

4. Legal Basis & Consent

We process your personal information based on:

Contractual necessity – to deliver domestic and international travel services
Legitimate interests – to improve services, prevent fraud, and operate our business
Consent – for marketing communications (which you may withdraw at any time)

5. Data Sharing

We may share your personal data with:

Travel suppliers (airlines, hotels, car rentals, insurance) for domestic and international bookings
Payment processors complying with PCI standards
Analytics and IT service providers
Regulatory authorities or law enforcement, as required by law

6. International Transfers

Your data may be processed or stored in destinations outside India. When transferred internationally, we ensure appropriate safeguards are in place consistent with applicable legal frameworks.

7. Cookies & Tracking Technologies

We use cookies, pixel tags, and similar technologies to enhance website functionality, remember preferences, analyze usage, and deliver personalized content. You can manage cookie settings via your browser.

8. Data Security

We follow reasonable technical and organizational measures—such as encryption, access controls, and secure servers—to protect your information against unauthorized access, loss, or misuse.

9. Data Retention

We retain your information for as long as necessary for the purposes described here, including legal compliance, dispute resolution, and service improvement. Once no longer needed, data will be securely deleted or anonymized.

10. Your Rights

Subject to applicable laws, you have the right to:

Access, update, correct, or delete your personal data
Withdraw consent or object to data processing
Request data portability
Lodge a complaint with a data protection authority

11. Marketing Opt-Out

If you no longer wish to receive promotional emails or newsletters, simply use the ‘unsubscribe’ link or contact us at the address below.

12. Children’s Privacy

Our services are intended for users aged 18+. We do not knowingly collect data from minors without parental consent.

13. Changes to This Policy

We may update this Privacy Policy periodically. The date at the top reflects the latest version. We recommend reviewing it regularly.

14. Contact Us

If you have any questions, requests, or concerns about this policy or your personal data, please contact us at:
Bespoke Travel Company
📍 Office No.1267, 12th Floor, Gaur City Mall, Greater Noida West, Uttar Pradesh 201301
📞 +91 91050 29331
📧 jyoti.bespoketravelcompany@gmail.com
🌐 www.bespoketravelcompany.in